Terms & Conditions of Use
By downloading, accessing, or using any Speakify English service — including the mobile application, student portal, or any associated platform — you unconditionally accept these Terms & Conditions and our Privacy Policy. If you do not agree, you must not use any of our services.
1. About Speakify English
Speakify English is an online English language training platform operated as a sole proprietorship by Dr. Muskaan Advani Nayyar (“Proprietor”, “we”, “us”, “our”), registered and operating from Nagpur, Maharashtra, India. All services — including the mobile application and the web-based student portal — are intended exclusively for enrolled students. Any unauthorised access is strictly prohibited and may attract legal action under the Information Technology Act, 2000.
2. Eligibility and Account
2.1 You must be 18 years of age or older to independently create an account. If you are below 18, verifiable consent from a parent or legal guardian is required prior to enrolment. Such guardian shall be jointly responsible for all obligations under these Terms.
2.2 Access is granted solely to individuals who are formally enrolled in a Speakify English programme. Your login credentials are personal and non-transferable. Sharing login credentials with any third party constitutes a material breach of these Terms and will result in immediate account suspension without refund.
2.3 You agree to provide accurate, complete, and up-to-date registration information at all times. Accounts found to contain false, misleading, or impersonation information may be suspended or permanently terminated without notice.
2.4 You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. Notify us immediately at support@speakifyenglish.com if you suspect unauthorised use of your account.
3. Enrolment, Fees, and Payments
3.1 All fees are quoted and charged in Indian Rupees (INR), inclusive of applicable Goods and Services Tax (GST), unless explicitly stated otherwise.
3.2 Payments are processed via Razorpay and UPI. By making a payment, you additionally agree to the applicable terms of those payment processors. Speakify English does not store full payment card or bank account details on its own servers.
3.3 All fees paid are non-refundable unless explicitly confirmed in writing by Speakify English. Any refund, if granted, is at the absolute discretion of the Proprietor and shall not constitute a precedent for future refunds.
3.4 Payment disputes must be raised in writing to support@speakifyenglish.com within 7 (seven) calendar days of the transaction date. Disputes raised after this period will not be considered.
3.5 Speakify English reserves the right to revise pricing at any time with reasonable prior notice. Continued use of the Services after any price revision constitutes your acceptance of the revised pricing.
3.6 Instalment Payment Plans. Speakify English may, at its discretion, offer eligible enrolment programmes on an instalment payment basis. Where offered, the number of instalments, the amount of each instalment, and the due date of each instalment will be as specified in the Student’s enrolment confirmation or invoice. The total fee payable under an instalment plan is the same as the full fee for the corresponding programme; Speakify English may, at its discretion, offer a discount where the full fee is paid upfront in a single payment. Instalment plans are personal to the enrolled Student and the specific programme for which they are offered, and are non-transferable to any other person, account, or programme.
3.7 Session Access Under Instalment Plans. Where an enrolment programme comprises a defined total number of sessions payable in instalments, the number of sessions the Student may book or avail against each instalment paid (the “session-release schedule”) will be specified in the Student’s enrolment confirmation or invoice for that programme. Speakify English may set the session-release schedule at less than a strict pro-rata share of the total sessions per instalment, as a margin against the risk of sessions being availed in excess of the fees actually paid; where no specific schedule is stated on the invoice, sessions shall be released in equal proportion to the fee paid to date. Speakify English reserves the right to lock further session bookings once the released limit for instalments paid to date is reached, until the next instalment is received, regardless of the number of days remaining in the enrolment period. Sessions not availed by the Student within the enrolment period lapse at its end, carry no cash value, and are not carried forward.
3.8 Missed Instalment Payments. If an instalment is not received by its due date, Speakify English may, without prior notice or grace period, immediately suspend the Student’s access to session bookings and the student portal until the overdue instalment is received in full. If an instalment remains unpaid for more than 15 (fifteen) days from its due date, Speakify English may treat the enrolment as terminated for non-payment under Section 12 (Termination), without refund of instalments already paid and without obligation to deliver further sessions. Where the Student has separately authorised recurring auto-debit for instalments (for example, via UPI Autopay or a card/bank e-mandate through Speakify English’s payment partner), such auto-debit is additionally governed by the applicable mandate terms and the Reserve Bank of India’s e-mandate framework for recurring payments, as amended from time to time, including its pre-debit notification and authentication requirements.
4. Session Booking, Cancellation, and Rescheduling
4.1 Sessions must be booked through the student app or portal. A booking is confirmed only upon receipt of a written confirmation notification.
4.2 Cancellations made fewer than 2 (two) hours before the scheduled session start time may result in forfeiture of that session, at the Proprietor’s discretion.
4.3 Rescheduling is permitted a maximum of 2 (two) times per enrolment period per session. Requests beyond this limit will not be accommodated, and the session will be deemed forfeited.
4.4 A session for which the Student does not join by the scheduled start time, and for which no prior cancellation was made, is recorded as a no-show. No-shows are automatically marked by the system at a fixed daily cut-off of 12:00 AM IST, save that sessions scheduled at 11:00 PM IST or later are given a 1 (one) hour grace period before being marked as a no-show. A Student may appeal a no-show marking through the appeals process available on the student portal, which is resolved through Speakify English’s internal resolution tiers. Repeated no-shows may result in suspension of booking privileges or termination of enrolment without refund, at Speakify English’s discretion.
4.5 Speakify English reserves the right to reschedule or cancel sessions due to trainer unavailability, technical issues, platform maintenance, or force majeure events. A replacement session will be offered at no additional cost. No monetary compensation will be payable for such cancellations.
5. Intellectual Property
5.1 All course content, materials, session recordings, lesson plans, assessments, and branding associated with Speakify English are the exclusive intellectual property of Dr. Muskaan Advani Nayyar, protected under the Copyright Act, 1957 and other applicable Indian and international laws.
5.2 You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access content solely for your own educational purposes as part of your enrolled programme. This licence does not transfer any ownership rights.
5.3 You may not copy, reproduce, distribute, publicly display, sell, modify, or create derivative works from any content without the prior written consent of the Proprietor.
5.4 Sharing content via screenshots, screen recordings, messaging platforms, social media, or any other channel is strictly prohibited. Violations may attract civil and criminal proceedings under the Copyright Act, 1957 and the Information Technology Act, 2000.
5.5 The Speakify English name, logo, sub-brands (including Fluent Buddies), and associated trademarks are the sole property of Dr. Muskaan Advani Nayyar. Unauthorised use is strictly prohibited.
6. AI Tutor — Speako
6.1 Our Services include Speako, an AI-powered English tutoring feature. Speako uses large language models provided by third-party AI infrastructure providers. By using Speako, you expressly consent to your conversation inputs being transmitted to and processed by these third-party systems.
6.2 Speako is offered as a complimentary, supplementary educational feature and does not form part of the paid consideration for any enrolment programme; no portion of enrolment fees is allocated towards, or refundable in respect of, Speako. As Speako is provided free of charge, the Student has no vested contractual right to its continued provision, and shall have no claim, demand, or entitlement to compensation, refund, or continued access should Speako be modified, limited, withdrawn, or discontinued at any time, in whole or in part, at Speakify English’s sole discretion. AI-generated responses may contain inaccuracies, errors, or outdated information, and Speakify English makes no warranty as to the accuracy, completeness, or fitness for purpose of any AI-generated content.
6.3 You must not use Speako for any unlawful, harmful, abusive, defamatory, or offensive purpose. Any attempt to manipulate, jailbreak, reverse engineer, or misuse the AI system is strictly prohibited and may result in immediate account termination.
6.4 Speakify English accepts no liability for any action taken or omission based on AI-generated content. Conversations may be logged for up to 90 days for quality assurance and safety monitoring purposes.
6.5 Speako is provided on a reasonable-use basis as a supplementary practice tool. Speakify English may apply usage limits (including limits on message volume, session length, or daily or monthly access) at its discretion, and may modify, restrict, throttle, or temporarily suspend access to Speako at any time, without prior notice and without any obligation to compensate the Student or provide a refund.
6.6 Access to or use of Speako does not form part of, and does not substitute for, the Student’s entitlement to scheduled sessions with a human trainer under their enrolled programme. Time spent using Speako is not counted towards, and does not affect, the Student’s session entitlement under Section 3 or Section 4.
6.7 Speakify English does not guarantee uninterrupted availability of Speako. Outages, errors, or unavailability arising from the underlying third-party AI infrastructure providers are treated as events under Section 15 (Force Majeure).
6.8 Where a Student’s account belongs to a person below 18 years of age, that Student’s conversations with Speako will not be used to build behavioural profiles for targeted advertising. The guardian who provided consent for that Student’s enrolment under Section 2.1 may request access to, or deletion of, that Student’s Speako conversation data by writing to support@speakifyenglish.com.
7. User Conduct
7.1 You agree to use all Services only for lawful purposes and in a manner that respects the rights of Speakify English, its staff, and other users.
7.2 The following actions are strictly prohibited:
- Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
- Harassing, abusing, threatening, or causing distress to trainers, staff, or other students.
- Attempting unauthorised access to any part of the platform, databases, or server infrastructure.
- Using automated tools, bots, scripts, or scrapers to access any part of the Services.
- Uploading or transmitting malicious code, viruses, or any harmful software.
- Engaging in any conduct that disrupts, degrades, or interferes with the operation of the Services.
- Posting or transmitting any content that is defamatory, obscene, or violates any third-party rights.
7.3 Speakify English reserves the right to monitor usage for compliance with these Terms and may report illegal activity to relevant authorities.
8. Communications and Notifications
8.1 By enrolling in the Services, you consent to receive communications relating to your enrolment — including booking confirmations, class reminders, payment and invoice notices, account and security alerts, and policy updates — via email, SMS, WhatsApp/Meta Business Messaging, in-app or push notification, and telephone call. These communications are an essential part of Service delivery and cannot be disabled while your enrolment is active.
8.2 Speakify English may separately send promotional or marketing communications (including new programmes, offers, and referral incentives). Such communications will only be sent with your consent, and you may opt out at any time by replying STOP, using the unsubscribe link provided, or writing to support@speakifyenglish.com. Opting out of promotional communications does not affect your receipt of the transactional communications described in Section 8.1.
8.3 Your contact details may be shared with third-party communication platform providers (including Meta Platforms, Inc. for WhatsApp Business Messaging, and Speakify English’s email service provider) solely for the purpose of delivering the communications described in this Section, subject to the Privacy Policy.
8.4 It is your responsibility to keep your contact details current. Speakify English is not liable for non-delivery of any communication arising from incorrect or outdated contact information provided by you.
9. Disclaimer of Warranties
9.1 All Services are provided on an “as is” and “as available” basis. Speakify English makes no representation or warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
9.2 Speakify English does not warrant that Services will be uninterrupted, error-free, secure, or free from viruses. Speakify English does not guarantee any specific learning outcomes, performance improvements, or results from use of the Services.
10. Limitation of Liability
10.1 To the fullest extent permitted by applicable law, Speakify English, the Proprietor, trainers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of data, loss of goodwill, or business interruption.
10.2 Speakify English’s total aggregate liability for any claim arising from or relating to the Services shall not exceed the total fees paid by you in the 3 (three) months immediately preceding the date the claim arose.
10.3 Nothing in these Terms shall limit or exclude liability for fraud, death, or personal injury caused by our negligence to the extent such limitation or exclusion is prohibited by law.
11. Indemnification
You agree to indemnify, defend, and hold harmless Speakify English, the Proprietor, trainers, employees, and agents from all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to: (a) your use or misuse of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you submit, post, or transmit through the Services.
12. Termination
12.1 Speakify English may suspend or permanently terminate your access to the Services at any time, with or without notice, for any breach of these Terms, misconduct, non-payment (including under Section 3.8), or otherwise at the Proprietor’s sole and absolute discretion. Termination does not entitle you to any refund of fees paid.
12.2 Upon termination, your licence to access the Services and all content ceases immediately. Provisions of these Terms that by their nature should survive termination (including Section 5 (Intellectual Property), Section 10 (Limitation of Liability), Section 11 (Indemnification), and Section 14 (Governing Law and Dispute Resolution)) shall continue in effect.
13. Grievance Redressal
13.1 Speakify English has appointed Mr. Lakshya Advani, Operations Head, as the Grievance Officer for the purpose of these Terms. Complaints or grievances may be addressed to the Grievance Officer at support@speakifyenglish.com.
13.2 The Grievance Officer will acknowledge a complaint within 24 (twenty-four) hours of receipt and will endeavour to resolve it within 15 (fifteen) days of receipt.
13.3 Where a complaint concerns the processing of personal data, it will additionally be handled in accordance with the grievance redressal requirements of the Digital Personal Data Protection Act, 2023 and the rules made thereunder.
14. Governing Law and Dispute Resolution
14.1 These Terms are governed by and shall be construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.
14.2 In the event of any dispute, the parties shall first attempt good-faith resolution through direct negotiation, and, where applicable, the grievance redressal process under Section 13.
14.3 If a dispute is not resolved within 30 (thirty) days of the negotiation attempt, it shall be referred to and finally resolved by arbitration conducted by a sole arbitrator mutually appointed by the parties, seated in Nagpur, Maharashtra, and conducted in the English language, in accordance with the Arbitration and Conciliation Act, 1996. If the parties are unable to mutually appoint an arbitrator within 15 (fifteen) days, either party may approach the competent court at Nagpur for appointment of an arbitrator.
14.4 Nothing in this Section prevents you from approaching a consumer forum or Consumer Disputes Redressal Commission of competent jurisdiction, as Indian law recognises such remedies as additional to, and not excluded by, an arbitration agreement.
14.5 Subject to Section 14.3, the courts at Nagpur, Maharashtra shall have exclusive jurisdiction over any matter not referred to arbitration.
15. Force Majeure
Speakify English shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to acts of God, government action, internet outages, power failures, pandemics, natural disasters, or the failure, outage, or discontinuation of services by third-party providers (including payment gateways, cloud hosting providers, AI infrastructure providers, and communication platform providers).
16. Modifications
Speakify English may modify these Terms at any time. The revised Terms will be published with an updated effective date. Where material changes are made, we will make reasonable efforts to notify you. Continued use of the Services after the revised Terms are published constitutes your acceptance of the changes.
17. Severability
If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Speakify English with respect to the Services and supersede all prior negotiations, representations, warranties, and understandings.